Delivery and Returns
Shipping and Delivery
Purchases are shipped from our respective warehouses by reputed logistics service providers. Please allow the following number of days for delivery from receipt of your order.
Domestic orders – All domestic orders are processed within 1 business day (except for Public Holidays & Sundays). You can expect delivery of the order within 3-5 business days.
ORDER DELIVERIES WILL BE MADE BETWEEN 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However Soul Mantra Organics takes no responsibility for goods signed by an alternative person.
Returns and Refunds
- if you receive a Tampered or Damaged product, please inform our Customer Care within 24 hours of receipt, with supporting Images and Video, so we can address your concern at the earliest.
- For any product quality complaints, please contact our Customer Care within 7 days of your order delivery.
- Soul Mantra Organics is not responsible for any damage caused after delivery. Damages due to neglect, improper usage, or wrong application will not be covered; under our Exchange / Returns Policy.
- Exchange of products will be accepted only if the products are returned in a saleable condition and in their original packaging, in an undamaged condition, and subject to the following terms –
- Returns and exchanges requests will be subject to checking and vetting by Soul Mantra Organics.
- No Refund shall be made once goods are sold.